Order & Return Policies
The measurements provided for the products are in inches and are ONLY guidelines.
NO PART of this catalogue may be reproduced, stored in a retrieval system or transmitted in any form or means, electronically, photocopying, recording or otherwise, without prior written permission of the copywrite owner.
Order Information:
1. General shipping: all orders will be processed within 2-4 business days of receipt of order; transportation time will be additional.
2. We DO NOT back order. Any out-of-stock items must be re-ordered by the customer.
3. We reserve the right to hold up orders for delivery until overdue accounts have been paid. First time orders must be pre-paid.
4. All Pacakges considered OVERSIZED BY UPS will be CHARGED accordingly.
5. Priority Processing: All requests for same day processing MUST BE RECEIVED BY 12PM (eastern standard time) and will incur an additional $10.00 fee PLUS UPS shipping charges. We can ship next day, 2 day, or 3 day – please specify.
6. All international orders will be sent via airmail or international courier depending on the request by the customer. Please contact us for shipping rates on a per order basis. Additional charges maybe applied, i.e. duties and taxes.
7. All DAMAGES MUST BE REPORTED to the carrier and Creative Cutters at the time of delivery.
8. Any concerns with regards to your order must be notified to Creative Cutters within 48 hours of receipt of shipment. Failure to do so within the time frame stated may result in losing the right to compensation.
9. Payment may be made by using Visa, Master Card, American Express (service charge may apply) or money orders.
10. NO COD SHIPMENTS! NO PERSONAL CHEQUES!
11. Business customers will be held responsible for any collection charges involved in the recovery of unpaid invoices.
12. There will be a $25.00 charge on all returned business cheques.
13. Creative Cutters has reserved the right to withdraw or change any products from the catalogue.
14. Prices can be changed without prior notice.
Returns Information:
1. Videotapes, cake boards, food items, books, and opened items are NON-RETURNABLE.
2. A 15% restocking fee will be charged on all returned items.
3. Return of goods MUST BE NOTIFIED to Creative Cutters prior to dispatch and must be sent via
4. POSTAL DELIVERY CONFIRMATION SERVICE OR UNITED PARCEL SERVICE (UPS) so that they may be tracked.
5. No responsibility will be accepted for goods that cannot be tracked or lost.
6. If customer decides that they do not require any of the products shipped, customer is responsible for cost of return shipping.
7. RETURNS WILL BE ACCEPTED IF ITEMS ARE IN THE ORIGINAL PACKAGING, UNOPENED AND UNDAMAGED.
8. Damaged or loose merchandise, merchandise not in the original container or merchandise over 15 days old (from invoice date) may not be returned. Unacceptable returns will be returned to the customer at the customer’s expense.
Refused Order:
1. Any order sent to a customer that is refused will be charged the shipping costs plus a restocking charge of 15%.
Returned Orders Due to Incorrect Address:
1. If your order is returned to us due to an incorrect address given by the customer at the time of ordering, we will re-ship the order at the customers expense. If the customer chooses not to have the order re-shipped, they will be charged a 15% restocking charge plus the original shipping charges.
Shipping and Handling:
1. Orders will be shipped via UPS ground unless otherwise requested. Please see below for approximate shipping charges.
2. Charges are for the continental USA and Canada ONLY. Alaska, Puerto Rico, Hawaii and others please call for rates.
3. Sorry no P.O. Box addresses accepted.
4. Priority Processing: All requests for same day processing MUST BE RECEIVED BY 12PM (eastern standard time) and will incur an additional $10.00 fee PLUS UPS shipping charges. We can ship next day, 2 day, or 3 day – please specify.
5. All international orders will be sent via airmail or international courier depending on the request by the customer.
6. Please contact us for shipping rates on a per order basis. Additional charges maybe applied, i.e. duties and taxes.
7. PLEASE NOTE WE DO NOT ACCEPT RESPONSIBILTY FOR ORDERS SENT THROUGH THE POST OFFICE!
8. ** All Packges considered OVERSIZED BY UPS will be CHARGED accordingly and may be above those which are shown in the chart. Bulky items such as Styrofoam dummies or heavy items such as Sugar paste or cake boards may fall into this category. **
Creative Cutters has reserved the right to withdraw or change any products from the catalogue.
Prices can be changed without prior notice.